{"id":237,"date":"2021-10-27T19:36:24","date_gmt":"2021-10-27T19:36:24","guid":{"rendered":"https:\/\/academic.softwareone.com\/help\/?post_type=ht_kb&#038;p=237"},"modified":"2021-12-03T14:11:09","modified_gmt":"2021-12-03T14:11:09","slug":"i-would-like-to-install-office-365-on-a-new-device-however-my-account-shows-blocked-how-can-i-resolve-this","status":"publish","type":"ht_kb","link":"https:\/\/academic.softwareone.com\/help\/knowledge-base\/i-would-like-to-install-office-365-on-a-new-device-however-my-account-shows-blocked-how-can-i-resolve-this\/","title":{"rendered":"I would like to install Office 365 on a new device however my account shows blocked. How can I resolve this?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">To fix the issue you can reset the password of your 0365 account and try to install it again. Follow the steps below to reset\/change the password of your office 365 account\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Login to your Microsoft office 365 account<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the name and then click on Identities<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next, to the Microsoft office 365 email address, there are two tabs that will help you to change and reset the password as mentioned below<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/academic.softwareone.com\/help\/wp-content\/uploads\/2021\/10\/0365-password-reset-2-1024x511.png\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Please follow the steps on the link below to install 0365 on the device:<br><a href=\"https:\/\/support.office.com\/en-us\/article\/Download-and-install-or-reinstall-Office-365-or-Office-2016-on-a-PC-or-Mac-4414EAAF-0478-48BE-9C42-23ADC4716658\">https:\/\/support.office.com\/en-us\/article\/Download-and-install-or-reinstall-Office-365-or-Office-2016-on-a-PC-or-Mac-4414EAAF-0478-48BE-9C42-23ADC4716658<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To fix the issue you can reset the password of your 0365 account and try to install it again. Follow the steps below to reset\/change the password of your office 365 account\u00a0 Login to your Microsoft office 365 account Click on the name and then click on Identities Next, to&#8230;<\/p>\n","protected":false},"author":9,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[22],"ht-kb-tag":[],"class_list":["post-237","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-product"],"_links":{"self":[{"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/ht-kb\/237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/comments?post=237"}],"version-history":[{"count":3,"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/ht-kb\/237\/revisions"}],"predecessor-version":[{"id":331,"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/ht-kb\/237\/revisions\/331"}],"wp:attachment":[{"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/media?parent=237"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/ht-kb-category?post=237"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/academic.softwareone.com\/help\/wp-json\/wp\/v2\/ht-kb-tag?post=237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}