SoftwareOne AcadCloud

Privacy Statement

Last updated: December, 2022

Your privacy is important to SoftwareOne. We would like to inform you what personal data we may use about you, how we may use it as well as inform you about your data protection rights.

The type of data we use and what we do with that depends on the relationship we have with you. It is therefore possible that some parts of this Privacy Statement may not be relevant for you or more than one parts of this Statement may apply to you.

This Privacy Statement may be replaced or supplemented in order to fulfill legal requirements as well as to provide you with all necessary information on how we process your data.


The controller responsible for the processing of your personal data is the SoftwareOne entity with which you have established a relationship, for instance by visiting its website, using its services, signing up for events or applying for a vacancy.

Data retention

Unless we have not already provided you with specific information about the retention of your personal data, we retain your data as long as this is necessary to fulfill the purposes for which it has been collected. Data, which is no longer required, will be deleted, provided that there are no legal storage and documentation obligations that would require a longer retention.

Data recipients

We may disclose your personal data to parties in order to fulfil the purposes described in this Statement.
Due to SoftwareOne’s international group structure, certain departments and persons require on a need-to-know basis to process your personal data. For all intragroup data access and transfers, we comply with applicable data protection requirements.

Furthermore, trusted third party service providers contracted by SoftwareOne may also receive data for the aforementioned purposes. In particular, these are inter alia, service providers who support us with regards to order fulfillment, payment/billing, customer service, finance, auditing, fraud detection, IT services, communication, hosting, logistics, email delivery, marketing, sales, data analysis, event management, training, surveys, printing, archive, advisory and consulting services.

SoftwareOne may disclose your data to further recipients, such as private as well as public entities and institutions, including law enforcement, data protection authorities, tax authorities, credit agencies, debt collectors, banks, courts, hotels or other companies insofar as there is a legal basis for such disclosure.

SoftwareOne only shares your data to recipients outside SoftwareOne, if there is a legal basis for the data transfer and appropriate data transfer mechanisms are implemented. For more information, you may contact us as described in section “Contact for Data Protection Requests”.

Data transfers to third countries

We may transfer your personal data to third countries (e.g., countries that require additional safeguards by applicable data protection regulations) only and insofar as this is necessary or required for the fulfilment of the purposes described in this Statement, there is a legal basis for the data transfer and appropriate data transfer mechanisms are implemented.

SoftwareOne AG is headquartered in Switzerland. According to the EU Commission, Switzerland is a country that offers an adequate level of protection.

Your rights

You may have the right to:

  • access your data as well as receive a copy of your data;
  • rectification and erasure;
  • restriction of processing;
  • data portability;
  • object, if the data is processed pursuant to the legitimate interests of SoftwareOne;
  • lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes applicable data protection regulations.

Contact for data protection requests

In case of questions related to data protection, requests for further information or complaints please contact us at:

SoftwareOne | Legal - Department Data protection


Phone: +49.341.2568.000

Data protection officer

Our data protection officer for the EU/EEA, Switzerland and the UK is:

Konsul-Smidt-Straße 88
28217 Bremen, Germany

Data protection Code of Conduct

SoftwareOne AcadCloud adheres to the 'GEANT Data Protection Code of Conduct' as published in: